I recently read a great blog that predicted that the #1 in-demand job skill in 2020 will be empathy. Yes, empathy, and, I know, it was hard for me to swallow at first, too. But if you think about it, it makes perfect sense, given the common communication defaults within most organizations. Simply defined, empathy is the capacity to recognize emotions that are being experienced by another. Ask yourself how easily you recognize emotions via an email or chat conversation and, when you try, think about the usual outcome. I think you would agree that taking an email or chat other than at face value is almost always dismal.